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03-16-2011, 01:27 AM
TWCable TV iPad application launches on March 15
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Areas:
All Mid-Ohio Division customers
Description:
Time Warner Cable is proud to remain a state-of-the-art provider by offering customers the option to enjoy certain live TV services on their iPad via an application that essentially turns their iPad into an additional TV. This new iPad application is called TWCable TV. It will allow customers to view select programming on their iPad within range of their wireless Internet network.
YouTube Video:
http://youtu.be/BPXW8vOGfpg
Examples of use:
1) You don’t have a TV in your kitchen. You can now watch a cooking show on your iPad while cooking a meal in your kitchen.
2) You’re remodeling your bathroom at home and don’t have a TV in that room. Bring your iPad inside the bathroom while you watch a “how to” home remodeling show.
3) Your kids are home from college and all the TVs are taken. You can quietly escape to another room and watch the show of your choice on your iPad.
To prepare for the TWCable TV iPad application launch, TWC Mid-Ohio Division employees are undergoing training on the new technology in the next couple of weeks.
Channel Line-up
A&E
ABC Family
AMC
Animal Planet
BET
Bravo
CMT
CNBC
CNN
Comedy Central
Discovery
Disney Channel
E!
Food Network
Fox News
FX
Galavision
Hallmark Channel
HGTV
History
HLN (Headline News)
Lifetime Movie Network
MSNBC
MTV
National Geographic Channel
Nickelodeon
Spike
SyFy
TLC
Travel Channel
USA
VH1
FAQs:
Q: What are the service level requirements that must be met in order for the customer to use the TWCable TV iPad app?
A: The TWCable TV iPad application is only available to residential customers who subscribe to a video package of CPST, or Expanded Basic or above and Internet from Time Warner Cable.
Q: Can a customer who uses DSL for their Internet connection use the app?
A: For technical reasons, not at this time. The customer must subscribe to Time Warner Cable Internet or EarthLink from Time Warner Cable and at least Expanded Basic or CPST TV service or above. Note: The application will not work unless the customer is connected to the Time Warner Cable network.
Q: Other apps in the iTunes store currently provide users with a prompt when there is an upgrade available for an app they have downloaded. Will the TWCable TV app do the same?
A: Yes, Time Warner Cable follows the standard guidelines from Apple, which means we will proactively inform the customer when a new version of TWCable TV iPad application is available.
Q: Customers are currently able to purchase iPad’s equipped with 3G cellular service. Can the customer use the app when connected to their cellular network?
A: No, the application will not work on the customers 3G network. The customer must be behind the Time Warner Cable modem within their homes.
Q: Does the customer need their customer code or account number to obtain the Time Warner Cable username and password needed to use the app?
A: If the customer has access to a bill with their account number and customer code, they can register by selecting the “Register For MyServices” link that is located on the http://www.timewarnercable.com website. This will provide them with the username and password needed to use the iPad app. It will also give them access to all of the account management features available on the Time Warner Cable MyServices website.
Q: What channels will I be able to view using the app?
A: When this iPad App launches, about 30 channels will be available. Customers, however, will only be able to get the channels that are included in the packages to which they subscribe. TWC expects the list of channels to grow in the future.
Additional Information:
Time Frame:
Customers can begin downloading the iPad application on March 15. They can download directly from the App Store to their iPad or a computer using iTunes. They must have an Internet connection at the time of the download as well as an iTunes account.
Price:
The TWCable TV iPad application is FREE to customers who subscribe to Time Warner Cable TV (CPST Tier/Expanded Basic or higher) and High-Speed Online or EarthLink. Customers can simply register for a TWC username/password (same username/password as the one used in MyServices) and use their iPad as an additional TV outlet in the home from anywhere within range of their Wi-Fi Router.
NOTE: TWC High-Speed Online service of Standard or above is recommended for the TWCable TV iPad. Lite and Basic service are NOT recommended for the application.
-
Areas:
All Mid-Ohio Division customers
Description:
Time Warner Cable is proud to remain a state-of-the-art provider by offering customers the option to enjoy certain live TV services on their iPad via an application that essentially turns their iPad into an additional TV. This new iPad application is called TWCable TV. It will allow customers to view select programming on their iPad within range of their wireless Internet network.
YouTube Video:
http://youtu.be/BPXW8vOGfpg
Examples of use:
1) You don’t have a TV in your kitchen. You can now watch a cooking show on your iPad while cooking a meal in your kitchen.
2) You’re remodeling your bathroom at home and don’t have a TV in that room. Bring your iPad inside the bathroom while you watch a “how to” home remodeling show.
3) Your kids are home from college and all the TVs are taken. You can quietly escape to another room and watch the show of your choice on your iPad.
To prepare for the TWCable TV iPad application launch, TWC Mid-Ohio Division employees are undergoing training on the new technology in the next couple of weeks.
Channel Line-up
A&E
ABC Family
AMC
Animal Planet
BET
Bravo
CMT
CNBC
CNN
Comedy Central
Discovery
Disney Channel
E!
Food Network
Fox News
FX
Galavision
Hallmark Channel
HGTV
History
HLN (Headline News)
Lifetime Movie Network
MSNBC
MTV
National Geographic Channel
Nickelodeon
Spike
SyFy
TLC
Travel Channel
USA
VH1
FAQs:
Q: What are the service level requirements that must be met in order for the customer to use the TWCable TV iPad app?
A: The TWCable TV iPad application is only available to residential customers who subscribe to a video package of CPST, or Expanded Basic or above and Internet from Time Warner Cable.
Q: Can a customer who uses DSL for their Internet connection use the app?
A: For technical reasons, not at this time. The customer must subscribe to Time Warner Cable Internet or EarthLink from Time Warner Cable and at least Expanded Basic or CPST TV service or above. Note: The application will not work unless the customer is connected to the Time Warner Cable network.
Q: Other apps in the iTunes store currently provide users with a prompt when there is an upgrade available for an app they have downloaded. Will the TWCable TV app do the same?
A: Yes, Time Warner Cable follows the standard guidelines from Apple, which means we will proactively inform the customer when a new version of TWCable TV iPad application is available.
Q: Customers are currently able to purchase iPad’s equipped with 3G cellular service. Can the customer use the app when connected to their cellular network?
A: No, the application will not work on the customers 3G network. The customer must be behind the Time Warner Cable modem within their homes.
Q: Does the customer need their customer code or account number to obtain the Time Warner Cable username and password needed to use the app?
A: If the customer has access to a bill with their account number and customer code, they can register by selecting the “Register For MyServices” link that is located on the http://www.timewarnercable.com website. This will provide them with the username and password needed to use the iPad app. It will also give them access to all of the account management features available on the Time Warner Cable MyServices website.
Q: What channels will I be able to view using the app?
A: When this iPad App launches, about 30 channels will be available. Customers, however, will only be able to get the channels that are included in the packages to which they subscribe. TWC expects the list of channels to grow in the future.
Additional Information:
Time Frame:
Customers can begin downloading the iPad application on March 15. They can download directly from the App Store to their iPad or a computer using iTunes. They must have an Internet connection at the time of the download as well as an iTunes account.
Price:
The TWCable TV iPad application is FREE to customers who subscribe to Time Warner Cable TV (CPST Tier/Expanded Basic or higher) and High-Speed Online or EarthLink. Customers can simply register for a TWC username/password (same username/password as the one used in MyServices) and use their iPad as an additional TV outlet in the home from anywhere within range of their Wi-Fi Router.
NOTE: TWC High-Speed Online service of Standard or above is recommended for the TWCable TV iPad. Lite and Basic service are NOT recommended for the application.