Question about TW billing

[honavery]

This isn't really related to HD, more to do with how TW bills things. I recently moved to an apt. where my high speed internet is included in my rent. So naturally I called Time Warner and told them I don't need Road Runner anymore but would like to keep my cable service as is. I get a bill today, and see my bill now sans ISP, is only about $13 less and comparing the line by line items, everything has gone up. For instance for my January bill Standard Service was around $20, this month it is $33.

Is this how they do it with the bundle? You get a significant discount on each item because of the bundle? Pretty annoying, but I'm pretty sure it'd be a waste of time to call them.

[DublinDoodah]

I thought it was the other way around: you get a reduction in internet service if you are a cable tv customer. I've never been able to figure their pricing. Seems like two people could have the exact same service and pay different amounts.

[darkfiber]

Yeah you would have to call TW customer service for an explanation.

I have TW cable with Digital Cable Service, , 2 digital cable boxes, 2 cable cards, HD Gold, HBO, Showtime etc... along with Road Runner. I called them when Road Runner Turbo came out in Spring 2008 which would have cost me $10 more a month. So I said what the hell, I will try it out and if I don't get the speed increase I will just cancel it. So I called them and when I went to add it the customer service girl said something like "let me see if I can work out some sort of package deal". When all was said and done after adding Road Runner Turbo, my bill instead of being $10 MORE a month (like I expected) turned out to be around $7 to $10 LESS. Which was nice, but go figure...

So I would recommend anyone who has been a TW customer for a while, give them a call and see if there is something they can do to lower your cable bill.